How Can We Help?

Find the Right Place to Start

Whether you have a question before ordering, need help with an existing order, or want to review important store information, we’ve organized the resources you’re most likely to need in one place.

Choose the option that best matches what you’re looking for. If you still need assistance, you can always contact Fennec Creations directly.

  • Need a quick answer?

    Browse common questions about ordering, personalization, production, shipping, local pickup, returns, Groups & Bulk orders, and more.

    View FAQs 

  • Making something your own?

    Learn about personalization details, submitting names and artwork, proofs and approvals, order changes, and cancellation requests.

    Order & Personalization 

  • Looking for the official details?

    Access our shipping, return and refund, privacy, terms, and other important store policies from one convenient place.

    View Policies & Information 

  • Have a question specific to you?

    Send us a message and tell us how we can help. If you’re contacting us about an existing order, please include your order number whenever possible.

    Contact Fennec Creations 

Looking for Something We Don’t Currently Carry?

Have a product or item in mind that you’d like personalized, but don’t see it in our shop?

Visit Special Requests and tell us what you’re looking for. We may be able to source the item, accommodate the project, or suggest another option that fits your needs.

Explore Special Requests →