Fennec Creations LLC

Shipping Policy

Last Updated: September 6, 2026

At Fennec Creations LLC, many of our products are personalized, customized, or made to order. Because creating your order may require production time before it is ready to ship, please review this policy when planning your purchase.

Processing and Production Times

Processing and production time is separate from carrier transit time.

Processing and production times vary by product. Please refer to the production timeframe stated on the applicable product page.

Processing and production time includes the time needed for Fennec Creations to prepare, personalize, produce, inspect, and package an order before it is transferred to a shipping carrier.

Processing or production time may vary depending on the product, personalization requirements, order quantity, material availability, proof requirements, and current production volume.

Business, bulk, event, and specially quoted orders may have different production timelines, which will be communicated with the applicable quote or order information.

Personalized Orders and Proof Approval

Orders requiring personalization cannot be completed until Fennec Creations has received all information, artwork, photographs, selections, approvals, or other materials necessary to produce the order.

When a digital proof is required, production may not begin until the customer approves the proof.

Delays in providing required information, usable artwork, or proof approval may delay production and shipment.

Customers are encouraged to review and respond to requests promptly, particularly when an order is intended for a specific event or date.

Orders Containing Multiple Products

Products within the same order may have different production times.

Unless otherwise stated, an order containing multiple items may be held until all items are ready to ship. Fennec Creations may choose to ship available items separately when appropriate.

If Fennec Creations elects to divide an order into multiple shipments after purchase, the customer will not be charged additional shipping solely because we chose to split the shipment.

Shipping Methods and Rates

Fennec Creations uses carrier-calculated shipping rates for standard online orders.

Available shipping methods may include:

• USPS Ground Advantage;
• USPS Priority Mail;
• UPS Ground Saver; and
• UPS Ground.

Available services, estimated carrier transit times, and applicable shipping charges are displayed at checkout based on the order and destination.

Shipping charges may vary based on destination, package size and weight, selected shipping service, and applicable carrier rates.

The availability of a particular carrier or service may vary depending on the destination, product, package requirements, or other carrier restrictions.

Expedited Shipping

Selecting a faster shipping service generally affects carrier transit time after shipment. It does not automatically shorten Fennec Creations' processing or production time.

If expedited or rush production is available for a particular product or order, it will be specifically identified or separately agreed to.

Customers with time-sensitive orders should consider both production time and carrier transit time before selecting a shipping option.

Estimated Shipment and Delivery Dates

A shipment date refers to when an order is expected to leave Fennec Creations and be transferred to a shipping carrier.

A delivery date refers to when the carrier is expected to deliver the shipment to its destination.

Unless expressly stated otherwise, carrier delivery dates and transit times are estimates rather than guarantees.

The total time required to receive an order generally consists of processing or production time plus carrier transit time.

After an order has shipped, weather, transportation disruptions, seasonal demand, carrier service interruptions, and other circumstances outside the reasonable control of Fennec Creations may affect the actual delivery date.

Time-Sensitive Orders and Event Dates

If you need an order for a wedding, birthday, graduation, business event, holiday, or other specific occasion, please consider both the applicable production time and expected carrier transit time before ordering.

If Fennec Creations expressly agrees to a specific shipment or delivery commitment for an order, that commitment will apply as stated.

Providing an event date, requested delivery date, deadline, or similar information with an order does not by itself guarantee shipment or delivery by that date unless Fennec Creations expressly confirms the commitment.

Delays Before Shipment

Fennec Creations works to ship orders within the timeframe communicated when the order is placed.

If we learn that an order cannot be shipped within an applicable promised or legally required timeframe, we will provide appropriate notice and, when required, give the customer an opportunity to consent to the delay or cancel the affected unshipped order for a prompt refund.

If Fennec Creations determines that an order cannot be fulfilled, we may cancel the affected order and issue an appropriate refund.

Customer rights relating to delayed shipment will be handled in accordance with applicable law.

Shipping Confirmation and Tracking

When tracking is available, customers will receive shipping confirmation after an order has been transferred to the carrier.

Tracking information may require additional time after shipment to become active in the carrier's system.

Customers are encouraged to monitor available tracking information and make reasonable arrangements to receive packages at the shipping address provided with the order.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you discover an address error, contact Fennec Creations as soon as possible. We will make reasonable efforts to correct an address before shipment when practical, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a carrier.

Fennec Creations is not responsible for delays, additional shipping charges, or failed delivery resulting from incorrect or incomplete address information supplied by the customer.

If a carrier permits an address correction, redirection, or other delivery change after shipment, additional carrier charges may be the customer's responsibility when the change results from customer-provided information or a customer request.

Packages Returned as Undeliverable

If a package is returned to Fennec Creations because it was undeliverable, refused, unclaimed, or addressed incorrectly, we will attempt to contact the customer regarding available options.

If the return resulted from incorrect customer-provided information, refusal of delivery, failure to retrieve the shipment, or another circumstance outside the reasonable control of Fennec Creations, the customer may be required to pay applicable shipping charges before the order is shipped again.

Personalized or custom products returned as undeliverable remain subject to our Return & Refund Policy and do not automatically become eligible for a refund.

Lost Packages

If tracking information indicates that a shipment is significantly delayed or may be lost, please contact Fennec Creations so we can review the available tracking information and, when appropriate, assist with a carrier inquiry or claim.

If a package is confirmed lost in transit, Fennec Creations will work with the customer to determine an appropriate resolution. Depending on the circumstances, that resolution may include replacement, reshipment, refund, or another reasonable remedy.

Packages Marked Delivered but Not Received

If carrier tracking shows that a package was delivered but you cannot locate it, please first:

• verify the shipping address on the order;
• check the delivery location and surrounding area;
• check with other household or business members who may have accepted the package; and
• allow a reasonable period for carrier information to update when circumstances suggest that a delivery scan may have occurred early.

If the package still cannot be located, please contact Fennec Creations so we can review the available information and assist with appropriate next steps.

Resolution will depend on the circumstances and available carrier information. A carrier delivery scan does not prevent Fennec Creations from reviewing a legitimate delivery concern.

Theft or Loss After Delivery

Fennec Creations cannot guarantee the security of a package after it has been properly delivered to the correct recipient or delivery location.

When available information reasonably establishes that a package was properly delivered and was subsequently lost, stolen, or removed after delivery, a complimentary replacement or refund may not be available.

We will review reported delivery problems individually and assist with available carrier information or documentation when reasonably possible.

Damaged Shipments

If an order arrives damaged, please retain the product, packaging, and shipping materials and contact Fennec Creations promptly.

For visible shipping damage, we ask that you contact us within 7 calendar days of delivery whenever reasonably possible and provide your order number, a description of the damage, and clear photographs of the product, packaging, and shipping materials when applicable.

Please do not discard damaged items or packaging until we advise you whether they are needed.

Damaged shipments will be handled in accordance with our Return & Refund Policy.

Refused Shipments

Refusing delivery does not automatically cancel an order or make an item eligible for a refund.

If a shipment is refused and returned to Fennec Creations, eligibility for a refund, replacement, or reshipment will be determined under the Return & Refund Policy and the circumstances of the order.

Additional shipping charges may apply when reshipment is requested.

Local Pickup

Complimentary local pickup may be available by prior arrangement at The RIM Shopping Center in San Antonio, Texas, near Six Flags Fiesta Texas.

Local pickup must be arranged and confirmed with Fennec Creations before an order is placed.

Because local pickup is not currently offered as a standard checkout option, customers interested in local pickup should contact us before purchasing so we can confirm availability and provide appropriate ordering instructions.

Customers should not place an order using standard shipping with the expectation that shipping charges can later be removed or refunded because local pickup is desired.

Local pickup is available by appointment only.

After an order is complete and ready for collection, Fennec Creations and the customer will coordinate an available pickup day and time. The specific public meeting point within The RIM will be provided when pickup arrangements are finalized.

Customers should not travel to the pickup location until they have received confirmation that their order is ready and the pickup day, time, and meeting point have been confirmed.

Fennec Creations will wait up to 15 minutes beyond the agreed pickup time. Any additional extension is at the discretion of Fennec Creations and must be agreed upon.

If the customer does not arrive within 15 minutes of the agreed pickup time and no extension has been arranged, the customer may reschedule pickup for another available time or pay the applicable shipping charge to have the order shipped.

Local pickup is not available at Fennec Creations' private production location.

Local pickup does not include delivery to the customer's home, business, or another requested location unless separate delivery arrangements have been expressly agreed to.

Personalized or custom products that are not collected remain subject to the Fennec Creations Return & Refund Policy and do not automatically become eligible for cancellation or refund.

Shipping Destinations

Fennec Creations currently ships only within the United States. International shipping is not available.

Available domestic destinations, address types, and carrier services are limited to those supported by the shipping options made available through the applicable sales channel or checkout process.

Certain destinations, products, address types, or carrier services may be unavailable or subject to additional restrictions.

Available shipping destinations and services may change as Fennec Creations expands its fulfillment capabilities.

Business, Bulk, and Special Orders

Business, bulk, event, wholesale, and specially quoted orders may require fulfillment or delivery arrangements that differ from standard consumer orders.

Applicable production schedules, shipping arrangements, freight charges, local pickup or delivery arrangements, required dates, or other special fulfillment terms will be disclosed in the applicable quote, invoice, order agreement, or other written terms before the order is accepted.

When accepted by the customer, those terms will govern that order to the extent they differ from this Shipping Policy.

Applicable rights that cannot legally be waived remain unaffected.

Questions About Shipping

If you have questions about an order, shipping status, local pickup, or delivery issue, please contact us.

Fennec Creations LLC
Email: support@fenneccreations.com