Policies & Information

Important Store Information

We want it to be easy to find the information you need when ordering from Fennec Creations.

Use the links below to review our current policies covering shipping, returns, privacy, terms of service, and official business information.

  • Shipping Policy

    Information about production and processing, shipping, tracking, delivery concerns, and complimentary local pickup by prior arrangement.

    View Shipping Policy 

  • Return & Refund Policy

    Information about personalized and custom products, eligible returns, damaged or incorrect orders, refunds, cancellations, and other order issues.

    View Return & Refund Policy 

  • Privacy Policy

    Information about how personal information is collected, used, disclosed, and otherwise handled when you interact with Fennec Creations and our online store.

    View Privacy Policy 

  • Terms of Service

    Terms related to purchases, personalization, customer-supplied content, use of our website, and other aspects of doing business with Fennec Creations.

    View Terms of Service 

  • Business Contact Information

    Official business contact and mailing information for Fennec Creations LLC.

    View Contact Information 

Need Help Understanding Something?

For quick answers to common questions, visit our Frequently Asked Questions. If you need help with a specific order or situation, contact Fennec Creations directly.

View FAQsContact Us