Fennec Creations LLC

Return & Refund Policy

Last Updated: September 6, 2026

At Fennec Creations LLC, many of our products are personalized, customized, or made to order specifically for you. We take care in creating each order and want you to be pleased with what you receive.

Please review this policy before placing your order.

Personalized and Custom Products

Personalized, customized, and made-to-order products are final sale when they have been produced correctly according to the information, selections, artwork, photographs, or approved proof provided for the order.

Because these products are created specifically for an individual customer, they generally cannot be returned or exchanged because of a change of mind, preference, or customer-submitted error.

This includes products personalized or customized with names, dates, photographs, logos, monograms, custom artwork, custom text, or other customer-selected details.

This final-sale policy does not apply when an item is damaged, defective, materially different from what was ordered, incorrectly produced by Fennec Creations, or otherwise subject to rights provided by applicable law.

Order Cancellations

Orders placed through FennecCreations.com may be canceled within 15 minutes of order placement.

After the 15-minute cancellation window has ended, please contact Fennec Creations as soon as possible if you need to cancel an order. A full refund may still be available when the cancellation request is received before production or customization has begun.

Because personalized orders may enter production shortly after they are placed, cancellation requests made after the 15-minute cancellation window are not guaranteed. Once production or customization has begun, an order generally cannot be canceled because of a change of mind or customer-submitted error.

If circumstances allow us to accommodate a cancellation after production has begun, we may do so at our discretion.

These cancellation terms do not limit any cancellation or refund rights arising from shipping delays or other circumstances in which cancellation or refund rights are required by applicable law.

Customer-Provided Information

Customers are responsible for reviewing the information and selections submitted with an order, including:

• names and spelling;
• dates and wording;
• personalization selections;
• photographs and artwork;
• colors, sizes, and product options;
• shipping information; and
• other customer-provided specifications.

Please review all information carefully before submitting your order.

Proofs and Approvals

When Fennec Creations provides a digital proof for approval, the customer is responsible for reviewing the proof carefully before approving production.

Approval confirms that the customer has reviewed the personalization, spelling, layout, artwork, and other details shown in the proof.

Fennec Creations is generally not responsible for customer-submitted errors that were accurately reproduced and clearly visible in a proof approved by the customer.

When no proof is provided, the product will generally be produced using the information and selections submitted with the order.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, materially different from what you ordered, or incorrectly produced, please contact Fennec Creations promptly.

For visible damage, defects, missing items, or production errors, we ask that you contact us within 7 calendar days of delivery whenever reasonably possible. Prompt notification helps us investigate the issue and, when applicable, work with the shipping carrier.

Please provide:

• your order number;
• a description of the issue; and
• clear photographs of the product, packaging, shipping materials, and damage or error when applicable.

Please retain the item and its packaging until we advise you whether they are needed.

If we determine that Fennec Creations made an error, that a product is defective, or that an item was damaged in transit, we will work to make it right. Depending on the circumstances, the appropriate resolution may include correction, replacement, refund, or another reasonable remedy at no additional cost to the customer.

If we require an eligible defective, damaged, or incorrectly produced item to be returned, Fennec Creations will provide return instructions and will be responsible for the applicable return shipping cost.

Please do not return or dispose of an affected item unless we provide instructions to do so.

The requested seven-day reporting period is intended to help us investigate and resolve problems promptly. It does not limit rights or remedies that cannot legally be waived.

Customer-Submitted Errors

A complimentary replacement or refund is generally not available when an item was correctly produced according to information supplied, selected, or approved by the customer.

Examples include errors involving:

• spelling;
• names or dates;
• photographs or artwork;
• personalization choices;
• product size or color selections; or
• information shown in and accepted through an approved proof.

We understand that mistakes happen. If you discover a customer-submitted error, please contact us. When practical, we may offer options for correcting or replacing the item, which may include a reduced-price replacement.

Color, Placement, and Production Variations

Personalized products may have minor variations in color, placement, dimensions, texture, or appearance resulting from differences in materials, manufacturing processes, personalization methods, lighting, photography, or electronic displays.

Reasonable variations that do not materially affect the quality, function, or intended design of the product are not considered defects.

Non-Returnable Items

Unless an item is damaged, defective, incorrectly produced, materially different from what was ordered, or otherwise subject to rights provided by applicable law, returns are not accepted for:

• personalized or customized products;
• made-to-order products;
• products created using customer-supplied artwork or photographs;
• gift cards;
• products clearly identified as final sale; or
• products that have been used, altered, or damaged after delivery.

Refunds

Once a refund is approved, it will be issued to the original payment method whenever reasonably possible.

Fennec Creations will process approved refunds promptly. After a refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

When a refund results from an error by Fennec Creations or a damaged, defective, or incorrectly produced product, applicable shipping charges will be addressed as part of the resolution.

Refunds required because an online order cannot be shipped within an applicable promised or legally required timeframe will be handled in accordance with applicable law.

Exchanges

Because personalized products are created specifically for each customer, we do not offer traditional exchanges on correctly produced personalized or custom products.

For non-personalized products, please contact us to discuss whether an exchange or other resolution may be available.

Business, Bulk, and Special Orders

Business, bulk, event, wholesale, and specially quoted orders may be subject to additional or different cancellation, return, replacement, and refund terms.

Any different terms will be disclosed in the applicable quote, invoice, order agreement, or other written terms before the order is accepted. When accepted by the customer, those terms will govern that order to the extent they differ from this policy.

Applicable rights that cannot legally be waived remain unaffected.

Questions or Problems With an Order

If something isn't right with your order, please contact us. We want an opportunity to review the issue and provide an appropriate solution.

Fennec Creations LLC
Email: support@fenneccreations.com