Frequently Asked Questions

What can I personalize?

Personalization options vary by product and may include names, text, dates, colors, artwork, photographs, logos, or other design elements.

The options available for a particular item will be shown on its product page.

How do I make sure my personalization is correct?

Please review names, spelling, dates, numbers, artwork, and other information carefully before submitting your order.

We create personalized products using the information you provide. If you notice an error after ordering, contact us as soon as possible.

Can I change my order after placing it?

Possibly. Contact us as soon as you notice something that needs to be changed.

We’ll do our best to accommodate changes requested before production or customization begins. Once production has started, some changes may no longer be possible.

Can I cancel my order?

Some sales channels may provide a brief self-service cancellation period immediately after an order is placed.

After that period, contact us as soon as possible. An order may still be canceled for a full refund if production or customization has not begun.

Once production has started, cancellation generally may no longer be possible.

Can you create something that isn’t listed in your store?

Possibly. Our online catalog represents the products we regularly offer, but Fennec Creations may be able to work with additional products, materials, or personalization methods depending on the project.

See our Return & Refund Policy for complete cancellation terms.

If you have something else in mind, visit our Special Requests page and tell us about the product or item, approximate quantity, personalization you’re considering, and when you need it. We’ll review the request and let you know what options may be available.

Special Requests form.

Can I use my own artwork, logo, or photo?

Yes, when the product or project supports customer-supplied content.

Please provide the best-quality file available and make sure you own the content or have the rights, permission, or other authorization necessary to have it reproduced. This includes photographs, logos, artwork, trademarks, and other materials you submit.

Can I use a logo, character, artwork, photograph, or design owned by someone else?

Only if you have the rights, permission, license, or other lawful authorization necessary to use it.

Logos, trademarks, artwork, photographs, characters, team marks, and other creative or branded material may belong to another person or organization. By submitting content to Fennec Creations, you are responsible for making sure you are authorized to have it reproduced for your order.

Fennec Creations may decline a project or request additional information when submitted material appears to involve third-party intellectual property that may require authorization.

Can you copy a design or image I found online?

Not necessarily.

Finding an image through Google, Pinterest, Etsy, social media, or another website does not mean that it is free to reproduce.

We generally cannot copy another artist’s design, company branding, protected character, photograph, artwork, or other intellectual property simply because a screenshot, link, or image file is available.

If you like the general idea, theme, or direction of something you have seen, we may be able to help create an original design for your project without copying protected material.

What kind of file should I provide?

Requirements can vary by product and project.

Whenever possible, provide a high-quality original image or artwork file rather than a screenshot or image downloaded from social media. If we need a particular format or better-quality file, we’ll let you know.

Will I receive a proof?

Some orders or projects may include a formal proof before production. Not every order requires one.

Product previews, mockups, and personalization tools shown while ordering are not necessarily formal production proofs. When a formal proof is provided, please review it carefully before approving production.

What happens if there is a problem with my artwork?

If we identify an issue that could materially affect the finished product, we may contact you for another file, additional information, or approval of an alternative approach before production.

How long will my order take?

Production time varies by product, personalization, quantity, materials, artwork requirements, and current order volume.

Any production estimate provided for your order is separate from the carrier’s shipping time.

I need my order by a certain date. What should I do?

Contact us before placing your order if you have an event date or important deadline.

We can review the project and timing with you, but requested dates are not guaranteed unless Fennec Creations expressly confirms otherwise.

Does expedited shipping shorten production time?

No. Expedited shipping affects carrier transit time after production is complete. It does not automatically shorten the time required to create your order.

Do you offer local pickup?

Complimentary local pickup in San Antonio may be available by prior arrangement.

Local pickup must be arranged and confirmed before placing your order unless the sales channel you’re using specifically provides a pickup option.

See our Shipping Policy for availability and complete pickup details.

Where do you ship?

Fennec Creations currently ships within the United States only.

Available shipping methods and destinations are shown during checkout.

Can personalized products be returned?

Personalized, custom, and made-to-order products are generally final sale when they have been produced correctly.

If your order arrives damaged, defective, or incorrect because of an error by Fennec Creations, contact us so we can review the issue and make it right.

What if my order arrives damaged or incorrect?

Contact us promptly and include your order number, a description of the problem, and clear photographs whenever possible.

Please keep the item and its packaging while we review the issue.

See our Return & Refund Policy for complete details.

Can I return a non-personalized product?

Eligible non-personalized products may generally be returned within 30 calendar days of delivery when they meet the requirements of our Return & Refund Policy.

Please contact us before sending an item back.

Do I need a large order to use Groups & Bulk?

No. You don’t need a massive order just to start a conversation.

What quantities are practical will depend on the product, personalization, production requirements, availability, and the needs of the individual project.

Can items in a group order be personalized individually?

Often, yes.

Depending on the product and project, items can share a coordinated design while incorporating individual details such as names, numbers, roles, titles, or other personalization.

Is different pricing available for larger orders?

Larger or specially quoted projects may qualify for different pricing or order terms when appropriate.

Because products and projects vary, we review the details before determining Groups & Bulk pricing.

What kinds of Groups & Bulk projects do you work with?

Projects can include businesses, teams, dance groups, clubs, schools, military units, community organizations, family reunions, group trips, cruises, wedding parties, events, and many other coordinated occasions.

If you’re not sure whether your project fits, start an inquiry and tell us what you have in mind.